Now Hiring - Professional Services Technical Account Manager in Saint Charles, MO

Job description:

The Technical Account Manager works closely with the technical team and the Service Delivery Manager to ensure that the products and solutions that Pearl delivers to clients are completely satisfying their needs. As the Client Success Manager, you will be responsible for measuring client success via Quarterly Business Reviews and Project Management. This role is very similar to that of a Client Success Manager or Virtual CIO (vCIO).

Job Responsibilities:

Manage Projects being implemented for your clients

Prepare for and complete Quarterly Business Reviews for your clients

Provide Quotes for AND recommend Products and Solutions that Pearl provides

Respond to any email/phone call from your client in a timely manner while providing detailed responses

Work with the Service Delivery Manager to treat any issues a client is experiencing

Assist in the coordination of onboarding of new clients

Assist in the Sales process wherever needed

Professional / Technical Qualifications:

3+ years of IT Technical Experience all the way up through the Engineer level

5+ years of IT Customer Service Experience

1+ years of IT Team Leadership Experience, including the direct leadership of infrastructure engineering and support teams

Passion for delivering IT to meet the needs of clients

Comfortable being contact point for clients

Experience managing several projects at the same time

Good understanding in all elements of relevant infrastructure technologies

Excellent technical and nontechnical communication skills, both written and formal with proven ability across all levels, both inside and outside the company

Why Pearl:

We have been in business since 1994 solving technology problems for our diverse customer base. You can be a part of an amazing culture that encourages opportunities for everyone in the organization to grow personally and professionally. Want flexibility in your work? Want to work with leadership that has vision and knows how to treat employees? Love helping customers with their problems? Would you love coming to work every day excited?

Then we might be the right place for you.

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience level:

3 years

Schedule:

Monday to Friday

Ability to commute/relocate:

Saint Charles, MO 63304: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service:

5 years (Required)

Work Location:

In person

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person